Single-sided Human Bean drive thru opened April, 2014. The Newberg community gave a warm welcome to the single-sided drive thru, Kimberly Jackson, Portland Regional Manager of The Human Bean said, “What a welcoming town Newberg has been! It warms my heart”.
Newberg Oregon is located about 35 Miles Southwest of Portland, Oregon. Most noteworthy, rural forests and farmlands. Also the Willamette River creates a natural bowl around the community. The Chehalem Mountains provide a special backdrop for the 23,000 residents. Furthermore, the prestigious George Fox University is just a block away from the Human Bean.
Single-sided Drive Thru is Unique
Newberg features a single-sided drive thru. As a result customers place their order at the order station. This design was developed by The Human Bean corporate team. The corner lot was in high demand so a single-sided drive thru was developed. Also Opposite of the standard double-sided drive thru of the brand. The new order station features a visual menu board, audio speaker post and headsets for the baristas. This effective ordering station allows The Human Bean to maintain the speed. As a result giving us greater flexibility when choosing new corporate or franchised site locations.
Efficiency and Accuracy
Along with increasing efficiency and accuracy, the Newberg stand prioritized upholding The Human Bean’s exceptional customer service. Greeting customers using headsets rather than face-to-face interaction was unfamiliar. Consequently our talented Newberg baristas quickly adapted and soon it became second nature. “Having a good time with customers at the order station makes it even more enjoyable for them whe
n they pull up to the window and see a smiling face!” said Shelby.
Opens Up New Opportunities
The Human Bean of Newberg’s success has been a direct result of the hard working and enthusiastic people. The Human Bean team and of the overwhelming support from the Newberg, Oregon community. Additionally, the success of Newberg represents exciting opportunities for The Human Bean brand. Most of all at the corporate level and through franchising. Finally, the innovative order station and single-sided drive thru design is proving to be a game changer for our brand development and we cannot wait to explore its potential.