NewBetter App. Better Rewards
What you need to know
Rewards move with you!
Great news! Your Status Level, Rewards, and Preloaded Funds will be moving with you!
Please stand by...
On Monday, November 27th and Tuesday, November 28th, you won't be able access the app.
This downtime is necessary so we can transition your loyalty information to our new app.
Going live!
The new app will be active on Wednesday, November 29th.
- You will need to verify your account by checking your email and updating your password.
- For security reasons, your debit and credit card information will not be transferred. You will need to update your credit/debit card information after you've finished verifying your account.
- Once you have activated your account, be sure to add your phone
number to your account information. Your phone number can be used to
redeem or accrue rewards!
New and Amazing
Beanefits Are Brewing!
Earn Rewards With Every Sip!
Our new app and rewards program will let you earn free drinks!
Exclusive Access to Special Offers and Promotions
As an app user, you'll have exclusive access to special offers and promotions that are available only through our app. Don't miss out on these exciting opportunities to save and indulge.
Load, Scan and Save
Easily Load funds to your app, scan to pay, & earn rewards. Even add your physical gift cards to your app account! Enjoy the Beanefits of seamless transactions.
Start counting your beans toward personalized rewards.
Earn more beans for every dollar spent:
-
4 Beans Per Dollar
• Receive Silver Status exclusive promotions
• Refer a Friend: You and your friend earn 250 beans
-
5 Beans Per Dollar
• Receives Gold Status exclusive promotions
• Refer a Friend: You and your friend earn 250 beans
-
6 Beans Per Dollar
• Receives Platinum Status
exclusive promotions• Receive 350 beans when you unlock platinum
• Refer a Friend: You and your friend earn 250 beans
Your Beans, Your Rewards
Save your beans, use when you want, on what you want!
-
100 beans
$1 towards order
-
250 beans
Free any-size drip coffee or tea
-
350 beans
Free drink, any size
Even More Beanefits
-
250 Beans for signing up
-
Free Birthday Drink
-
VIP Rewards and Promotions
The next best thing next to you is coming,
and we can't wait to share it with you.
New App FAQ's
How Do I Switch to the New App?
- When will the new app launch?
The app will be launched on Wednesday, November 29th!
- How do I get the new app?
When the new app is launched, you will not be able to use the old app and will need to update to the new app. If you haven’t already, visit your phone’s app store. You will then be able to update your app here. Once it’s updated you will need to finish the sign up process to use the new app.
- How do I access my account on the new app?
To access your account on the new app you must update your password via email. You can do this by clicking “forgot password” on the app. This will send an email to the email address you have associated with the account. Once you’ve updated your password you can sign back into the app.
What Happens to My Rewards & Credits?
- Will there be a timeframe when I can’t use the app?
To make sure all rewards are moved over seamlessly, there will be a timeframe where you won’t be able to use the app to gain rewards. This will be going on Monday, November 27th, and Tuesday, November 28th. You will not be able to scan & pay, earn or redeem rewards.
- What happens to my current rewards on the old app?
Great news! Your rewards are moving to the new app! To access your account on the new app you must update your password via email. You can do this by clicking “forgot password” on the app. This will send an email to the email address you have associated with the account. Once you’ve updated your password you can sign back into the app.
- What happens to my Credit or Debit Card information?
For security reasons, your debit and credit card information will not be transferred. You will need to update your credit/debit card information after you've finished verifying your account.
- What happens to any funds I have on a digital gift card or that is preloaded?
If you have any funds preloaded or on digital gift cards they will be moved to the new app! To access your account on the new app you must update your password via email. You can do this by clicking “forgot password” on the app. This will send an email to the email address you have associated with the account. Once you’ve updated your password you can sign back into the app.
- My Rewards Didn’t Move Over?
If you are having issues with your app account, please contact appsupport@thehumanbean.com with your email, first and last name, and a description of the issue you are having.
- What are Beanefits?
Beanefits are our new benefits and rewards on the new app. Some of our new Beanefits are:
- Uploading physical gift cards on the app.
- Using your phone number to look up your reward account. This helps when you forgot your phone, can't connect to the app, or if your phone battery died.
- Our program has different status level tiers, and each status level has different types of Beanefits!
- What are Beans?
Beans are our new points! We are excited to upgrade our rewards program to allow our customers to earn beans towards their desired rewards.
What Happens with My Current Billing and Payments?
- What will happen to my current credit or debit card information?
For security reasons, we do not have access to this information. You will need to add your credit or debit information in the new app.
Don't See Your Question?
Please reach out to appsupport@thehumanbean.com so we can further assist you with your question.