Rewardsfor you

For support with the app please contact:

Phone: 1-855-538-3542

Email: support@thelevelup.com

How do I update my profile info?
Tap on the three horizontal lines located in the top corner of your app and then select Profile. Here you can change your personal information in the App such as your email address, name, phone number, etc. You must input a name and email address into the app, but the birthday and gender fields are optional. Please keep in mind that you must have a birthday listed in your profile to be eligible for a birthday reward!

How do I change my password? You can update your password from the Profile section of your App. Click on the “Password” field on the bottom of the “Profile” page and type in the password you want to use. Make sure to click Update Account Info to save your changes! If you’re unable to reset your password within the app, please enter your email address after tapping ‘Sign In | Sign Up’. On the next screen, select ‘Forgot Password,’ and then ‘Submit’. An email with instructions will be sent so you can create a new password.

Where can I see my purchase history?
You can access your Transaction History by tapping the three horizontal lines in the top corner of your App, and then tap Transaction History. Your Transaction History will only show the total amount of rewards/credits applied to your orders. Checking the receipt emailed to you after your purchase will show a more detailed breakdown of each individual reward applied to your order, and what was charged to your card on file or paid at the register.

Can I get a receipt?
You will receive an emailed receipt for every purchase you make via the App; please check the email that you used to register.If you aren’t sure which email is associated with your account, tap the three horizontal lines in the top corner of your app to access your settings. Then, tap Profile. You can view and edit your email address (and other profile information) here. If you do not see the receipt in your inbox, please check your spam or junk folders.

What if I made a purchase without the App? Can I still get credit? Good question - please email a copy of your receipt or a screenshot from your bank statement and a brief description of what prevented you from using your App (does the store need our help?) to our support team; we'll do our best to make sure nothing gets in your way next time!

How do I earn rewards?
Most rewards are unlocked automatically and added to your account on your behalf. Whenever you unlock a reward, a promotional email is sent out with the expiration date and eligibility details.

Where can I see my available rewards?
Tap the Rewards icon on the main home page of your Human Bean App. Available rewards will be listed here. Swipe from right to left across your screen to view your status and current rewards.

How do I use a reward?
Rewards automatically apply to your transactions. You do not need to do anything besides scan the App during checkout and the reward will apply. Neither you nor your barista needs to do anything extra to redeem your reward in-store; if the reward is for a specific item, just be sure to order that item and the reward will apply when your App is scanned at checkout.

Can I save a reward to be used later?
You can easily pause and unpause your rewards to choose when you’d like to use them! Make sure to toggle the reward to the ‘on’ position on the rewards screen before you place your eligible order. Please note that pausing your reward does not extend the expiration date, and not all rewards are able to be saved for later. If you find that there is no toggle to save a certain reward, that means it is ineligible to save, and must be redeemed.

When do my rewards expire?
Most rewards will have an expiration date listed next to them in the App on the Rewards page. You can find the expiration date for your reward(s) in the email you receive when the reward is added to your account. Some rewards don’t have an expiration date — if there’s no expiration listed on the email or in the App, then it does not expire.

What if I get an email about a reward but don’t see it in the App? The email you received may have a button to click in order to add the reward to your account. Otherwise, your reward may only be redeemable during a certain time of day (for example, lunchtime or dinner). If that’s the case, the reward may only be visible during the times you are able to redeem it. Additionally, try logging out and logging back in (with the same login credentials) to refresh the app’s display of available rewards. You can also check to see if a reward was already redeemed on a previous order by checking your previous receipts! Any promotions redeemed will be displayed under ‘Total Rewards’.

How do I update the credit card on my account?
Head into your app settings and tap the option to manage your card or payment method. When you add a card to your account, it will automatically replace your previous card on file. Please follow these steps even if you only need to update the expiration date on your card, as information cannot be edited after the fact.

What if I want to use the App, but not link it to a credit/debit card?
The Human Bean app includes two QR codes in the "Pay in Store" section of the app. One to "Scan to Pay & Earn Rewards" and the other to "Scan to Earn Rewards Only." If you would like to pay outside of the app, make sure that the “Scan to Earn Rewards Only” QR code is scanned at the register. You can also head into your app settings and tap the option to manage your card or payment method. Tap Change Payment Method and then select the option that says “None". You will still earn loyalty progress for every purchase you make in the store, so long as you scan your app at the register prior to paying any balance due. 

Can I earn loyalty progress without a payment being linked?
Yes, Simply scan your App at the register! Any available rewards you have will be applied automatically, and then you can pay any remaining balance due outside of the app using your preferred payment method (including cash).

Is there a limit to how much I can spend each day through the app?
If you have a debit/credit card linked to your account, then yes; there is a maximum you can spend in a 24-hour period via the App. Please note this will include the purchase of digital gift card credit. Further purchases can be made by removing your debit/credit card from your account first, scanning your App as normal, and then providing payment for any remaining balance outside of the app. To inquire about the maximum you can purchase, please reach out to our support team at support@thelevelup.com.

What is the preload payment option?
When you change your payment preference to Preload/Reload, you’ll load money onto your account immediately. Your purchases will then be paid for out of that preloaded balance. When your preloaded balance falls below the preload minimum threshold, more money will be reloaded for you automatically. Your preloaded balance is listed alongside any available rewards you might have currently.

How do I find my remaining preload balance?
Head into your rewards tab. Your preloaded balance is listed alongside any available rewards you might have currently.

Can I get my reload balance refunded? Please email support@levelup.com and we’ll be happy to assist you with this refund! Please note that we are only able to refund your balance to your original payment method. No refunds can be processed to a different card.

What are the Terms of Use?
By accessing, downloading, copying, and/or using The Human Bean Rewards App, you agree to our User Terms.

What if my question isn’t listed here? Reach out to us here, and we’ll be glad to help! Call 1-855-538-3542 or email support@thelevelup.com