Features
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Free Drinks
Earn Rewards With Every Sip
Our app rewards program lets you earn Beans with every dollar you spend. Redeem them for free drinks and other fun rewards!
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Load, Scan, and Save!
Pay Directly Through The App
Add your favorite card or gift card to the app, scan to pay, and earn rewards with every purchase. Enjoy all the Beanefits of effortless transactions.
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Exclusive Access
In-App Special Offers & Promotions.
As an App Rewards Member, you'll have exclusive access to special rewards, offers secret menu, and promotions. Don't miss out on these exciting opportunities to save and indulge!
Your Beans, Your Rewards
Save your beans, use when you want, on what you want!
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150 beans
$1 off your qualifying food and drink order
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250 beans
Free any-size brewed hot coffee or brewed hot or iced Smith Tea
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300 beans
$3 off your qualifying food and drink order
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450 Beans
Free drink, any size
(Up to a $10 Value)
Even More Beanefits
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250 Beans for
signing up -
Free
Birthday DrinkUp to a $10 Value
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VIP Rewards and
Promotions -
Double Beans on
Wednesdays
Loyalty Tiers
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4 Beans Per Dollar
• Receive exclusive app promotions
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5 Beans Per Dollar
• Receives Gold Status exclusive promotions
• Refer a Friend: Earn 250 beans when you refer a friend!
• Gold Members can refer 3 friends each year
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6 Beans Per Dollar
• Receives Platinum Status
exclusive promotions• Receive 450 beans when you unlock Platinum Status
• Refer a Friend: Earn 250 beans when you refer a friend!
• Platinum Members can refer 5 friends each year
Bean-tastic Guide to The Human Bean Rewards App
FAQ's on Rewards & Loyalty
How do you earn beans and do they expire?
Beans are earned on food, beverage and to-go box transactions. Beans earned through transactions will appear in your Bean history the next business day. Beans expire after 365 days. You can earn double beans on Wednesdays. Please note that Beans are not earned on gift card purchases.
I made a transaction, where are my beans?
Our new app has the capability to see transaction history and bean history. These are updated the next day to accommodate multiple transactions in a day that could include voids, refunds, and discounts.
To check your bean history:
- Go to the home screen
of your app. - Click on Loyalty Beans in the upper right corner of the screen.
- Click on View History in the upper right corner of the next screen (with your rewards wheel). That will take you to your Bean History.
What can I use my beans for?
Users can redeem their rewards themselves by selecting “Available Offers” on their Scan & Pay or Scan for Rewards
- 150 Beans Reward: $1 off your order. This works on food and beverages only
- 250 Beans Reward: get a free hot brewed Coffee or brewed hot or iced Smith Tea (excludes lattes, smoothies, granita, matcha, chai, cold brew and americanos)
- 300 Beans Reward: $3 off your order. This works on food and beverages only
- 450 Beans Reward: free any size drink (up to $10 Value)
You can use one reward per transaction.
How do I get to the next status tier?
Silver Status: 0-399 Beans*
Gold Status: 400-2499 Beans*
Platinum Status: 2500+ Beans*
*Status tiers are based on purchased beans, not beans that are earned from promotional offers such as double rewards, refer a friend, sign up rewards, etc…
*Tiers are subject to change at any time. Beans expire after one year. Tier status is based on purchased beans in a rolling calendar year spend. Each member's eligibility is calculated every day.
How does the Free Birthday Drink work?
Every year on your birthday, you will receive an inbox message wishing you a happy birthday and notifying you of your free drink offer.
To access the offer, simply click on the blue Scan button on your home screen. Then click, Apply Available Offers. Simply Select the "It's Your Birthday" Offer from the list of offers and click Apply Offer. Once the offer has been applied, have your barista scan the QR code to apply the offer before checkout.
Please note: You must register for the app 24 hours prior to your birthday to receive your first Free Birthday Drink. Offer must be redeemed within 30 days of your birthday.
Don't See Your Question?
Please reach out to our app support team by filling out this form so we can further assist you with your question(s).
FAQ's on App Transactions & Gift Cards
Can I upload my receipt?
No, receipts cannot be uploaded.
If there are any issues with scanning your app rewards during a transaction please ask the barista to look your account via phone number.
How do I add a credit card to my account?
Here are the steps to add a method of payment:
- From your Home Screen hit the blue SCAN button.
- Then Click the + sign at the top right corner.
- Then enter all your personal credit card information.
- Then Click Submit Payment.
- Your card should be available in your Scan to Pay and Wallet section in your app
Can I purchase Physical Gift Cards using my App?
While physical gift cards can't be purchased through the app, you can easily buy and send digital gift cards!
Simply go to the "Gift Cards" section in the "More" menu in the app. From there, you can choose "Send a Gift Card" to share with family or friends, or "Purchase Card" to add a digital gift card to your account.
Can I upload my physical gift card?
- Physical Gift Cards:
Our new app allows our customers to add physical gift cards to the app for convenience. Gift cards that have a Card# and Pin# on the back can be added to the app. If you have an older gift card and need assistance, please email appsupport@thehumanbean.com for further assistance.
To add a physical gift card please select the "More" button located on the bottom right of the home screen. Next, select "Gift Card" and then select the "Add Existing Card". Here you will need to add your gift card number and the pin number located on the back of the card.
Please note, the security code is the pin number.
- Recharge Cards:
For recharge cards, please reach out to appsupport@thehumanbean.com for more assistance.
FAQ's on Account Help
How do I reset my password?
- On the bottom right-hand corner of the home screen, select "More".
- Next, select "Account Settings".
- Underneath the general selection, you will see your first name, last name, email address and then "Change Password."
- Select the link to change password.
- Enter your current password followed by entering your new password twice.
- Select "Apply".
I forgot my password! How do I get back into my app account?
When you try logging into your account. Right below the area to enter your password there is a blue “Forgot Password?” link. Select this link and it will request to send a reset link to the email associated to the account.
I’m not able to verify my account, what do I do?
Please reach out to our app support team by filling out our App Customer Service Form with your account information, screenshots (if applicable) and any other helpful details so we can further assist you with verification issue.
Don't See Your Question?
Please reach out to our app support team by filling out the App Customer Service Form so we can further assist you with your question(s).